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In the far away year 1991 certain changes took place in our country, leading to the opportunity for Bulgarians to freely travel around the globe. That was the moment I get the chance to fulfill my dream – through my knowledge and experience in the field of the tourism to help people find their dream holiday. I did a lot of thinking what the company’s name should be. The name “Solvex” did not come at once, but, eventually, it clearly declares the mission I set to myself and the goals the whole team follows throughout the years: to find the best solution for the most wonderful vacation on the basis of our experience and expertise /Solve+experience/.
The tourism is performed by people and everything achieved by Solvex is due to the day-byday work, undying enthusiasm, creativity and dedication of all our employees. I am a happy man to have so many followers and friends!
Company overview
Solvex Tourist Agency is one of Bulgaria’s leading touroperators, offering a wide variety of tourist services with regard to the “Incoming” & “Outgoing” tourism such as - hotel reservations, sightseeing tours, “Discover Bulgaria” tours, weekends and city breaks, various incentive tours, tailor made and FIT tours, trips around Bulgaria and the neighboring countries;
- all activities on terra firma for cruise ships /guided tours, meals, special performances, in-country transportation, etc./;
- transport services, rent-a-car, qualified tour guide services, holidays at the Bulgarian seaside resorts, skiing holidays at the famous winter sports centers, SPA treatment holidays, excursions and holidays abroad, flight tickets for worldwide destinations.
We are part of Solvex Group of Companies, which has been promoting Bulgaria abroad for more than 22 years and has created an important inventory and know how for our partners and clients around the world. Our agency is a part of a tourist holding with independent tourist companies in Russia /Moscow/, in Belarus /Minsk/ and in Slovakia /Bratislava/. At the same time, we have established excellent mutual partnership relations with major tour operator companies from Romania, Moldova, Czech Republic, Poland, Hungary, Macedonia, Serbia, Greece, Turkey and other countries.
The Solvex Tourist Agency has specialized in the maintenance of services to foreign tourists from the abovestated countries, residing in the territory of Bulgaria providing accommodation, transportation, incentives, tours, guide and interpreter services. Each year we raise our own charter flights from Moscow, Saint Petersburg, Kiev, Minsk and we provide services to our partners’ flights from other cities of Russia and all the abovementioned countries. We are exclusive partner for Bulgaria of the second largest airline company of Russia - “S7 Airlines”.
The last sever years we have provided services to cruise ships, arriving both to Varna and Nessebar ports /trips, guides, shuttle buses, etc/, as well as any assistance needed. The company was licensed as a tour operator and tourist agent in 1997. The license was renovated on January 28th, 2005. “Solvex” Tourist Agency is a registered member of International Air Transport Association (IATA) since 2006. The company is also a member of Bulgarian Association of Travel Agencies (BATA), Bulgarian Tourist Chamber (BTC) and Bulgarian Union of Balneological and SPA Tourism (BUBSPA).
Vision & Values
Our time in the tourist industry has provided us with an extraordinary in-depth knowledge of the travel trade -once the parameters are set and the budget is fixed, we go the extra mile to ensure our clients get the maximum in every aspect.
Our Vision: To provide outstanding, unforgettable and top notch experiences in Bulgaria for the leisure traveler. We are specialized in individual & group trips with emphasis on history, art, culture and architecture: visiting monasteries, museum towns, festivals; Varna, Sofia, Plovdiv and Veliko Tarnovo sightseeing tours; tasting traditional meals and local wine; learning old crafts, traditions and folklore. We take pride in creating lasting memories.
Quality of Service: Meeting the needs of our customers is our ultimate goal. We do this by providing steady performance at an acceptable price. This performance is measured by the continuum of service that begins with a customer inquiry and ends on the last day of the tour. We read every customer evaluation, and take every customer comment seriously, using this feedback to improve the quality of our travel products.
Ethics and Integrity: We engage in honest and fair business practices. Relationships with our customers, employees, and suppliers account for our ongoing success and enjoyment in providing top class travel holidays. We communicate with honesty, forthrightness and sincerity.
The Right People: We provide our staff with clear knowledge of what is expected of them, the tools and equipment necessary to do the best job, encouragement in their development and recognition for a job well done. Every employee at Solvex Tourist Agency is an internal customer - the individual who performs the next operation. Meeting the needs and expectations of our internal customers is fundamental to achieving external customer satisfaction.
Accommodation & Representatives
We provide a wide range of accommodation in all summer and winter Bulgarian resorts, major cities and SPA resorts. Apart from the hotels we have under our own management, we are contracting more than 12000 beds at the summer resorts and 2000 beds at the winter resorts on guarantee basis and many more on allotment basis, thus having one of the greatest “bed banks” in Bulgaria. In other words, we are capable of offering properties of all classes (from low budget self-catering holiday villas and apartments to exclusive 5 star deluxe hotels). We work with more than 600 resort hotels, 250 selected city hotels as well as with a certain number of countryside family guesthouses and eco and rural lodgings. We negotiate the very best rates and pass on the benefits to our partners and clients. Our pricing policy is realistic and affordable.
“SOLVEX” – always at hand - Either at the Bulgarian Black Sea coast, or at any of the mountain resorts, as well as at the two airports – Varna and Burgas, more than 50 employees, all experts on the destination, can help with anything at all. Being the public face of the company, their main priority is to ensure that holiday-makers enjoy the holiday and that everything runs as smoothly as possible - starting with an excellent first impression at the airport, continuing with holding welcome meetings and resolving problems as they arise. Our reps are there to:
- arrange receiving the pre-paid services;
- be at hand with information logistics;
- offer extra services, like rent-a-car, group and individual excursions, ski-pass request, ski/snowboard rental, etc;
- assist in case of insurance issues;
- be in touch via mobile round-the-clock.
When on a holiday, you shouldn’t have to think about anything other than having a fabulous time - our team of effective and warm-hearted professionals is ready to assist at any time.
Excursions Organizing
On each resort we offer a full excursion’ program set – in all major languages, adjusted to the demands of every market, covering major interests of the tourists. In our excursions’ program a client can find an eclectic mix of trips, designed to showcase Bulgaria’s age-old legacy, unique nature and the spirit of the people a traveler will encounter along the way.
All our shore excursions for cruises with itinerary, including Bulgarian ports at the Black Sea /Varna, Nessebar and Burgas/, are designed to provide travelers with a unique travel experience while in Bulgaria. Depending on the tour, we arrange early museum openings, so as to admire their treasures without the crowds; we organize talks with museum curators, to provide context and insight; for a literal taste of the destination, we may organize a demonstration of regional cuisine or a discussion of the vital issues of the village and region with local residents.
Groups & Tours
Our company has the experience in handling every aspect of tour travel, such as series, leisure groups, special interests groups, as well as different events and incentives for corporate business.
We deliver expertise operations for any destination in Bulgaria and for any type of group requirement. Our multilingual team works with the client to create the itineraries and provide personal service throughout the planning and operation of the tour. Whether it is sunbathing on the beach, skiing and snowboarding in Pamporovo, Bansko and Borovets; SPA & Wellness treatment in Velingrad, Hisar, Sandanski, hiking in the mountains, yachting, horseback riding, visiting monasteries and ancient towns, tasting traditional meals, learning old crafts and much, much more - you are in the right place and with the right people.
Incentives & MICE
We know too well the difference between a run of the mill incentive and one that fires imaginations and reaps rewards - and, naturally, we only deal with the latter. Our corporate clients enjoy the reliable, flexible and creative support we provide during seminars, conferences, corporate events and meetings. The complete incentive process is handled by a dedicated team of travel experts who arrange everything from inspection trips, program development, logistics with attention to detail and a vast planning experience in synergy with established network of hotels and suppliers across Bulgaria. Whether looking for a “do-it-yourself” flexible schedule of events with unique accommodations, specialized private tours and restaurant recommendations OR a highly scripted “hand held” experience with precise arrival and departure times, advance dinner reservations, opera tickets and sport or leisure activities – our knowledgeable staff is there to help.
Transportation
Our Transport department is designed to cover company’s need in internal transfers and trips and international transportation of passengers. We acquire our own transport vehicles – about 15, with different capacities, based in different points near airports in Bulgaria. All our vehicles are driven by experienced drivers, equipped with the up-to-date audio-visual equipment, with unlimited insurance cover for all passengers and are in compliance with the latest EU quality and safety standards.
Travelling abroad
Additional essential branch in the Solvex’ portfolio is the outgoing tourism offering to the Bulgarian market diverse travel products. Through the years the company has been focusing mainly on: Greece, Tunisia, Russia, Europe, exotic destinations and the domestic market. The agency also organizes charter flights and charter bus programs, thus covering the various segments of the tourist market.
The firm is presented by four front offices in Sofia, Plovdiv, Varna and Burgas, as well as, by a large network of agents throughout the country. In December 2012 ‘Solvex’ received the ‘Tour- operator of the year’ Award which was given by the Professional tourist organization BATA on their yearly meeting. This award has an immense value and honors the people who work for Solvex with the finest recognition.
